© NPA Laboratories, LLC | The Analytical Laboratory Testing Company
Nutritional Phytochemical Analytical Laboratory
Terms and Conditions
NPA Laboratories maintains strict confidentiality of all client information. Confidentiality agreements are provided willingly prior to any communication with the clients.
Please pay to:
NPA Laboratories, LLC
2199 S. Grand Ave.
Santa Ana, Ca 92705
Payment terms are in advance for all clients except those whose credit has been established with our company. Those companies whose credit has been established with our company, the standard terms are net 30 days, after which a 3% per month service charge is added to all unpaid balances.
A rush charge is added to the list fee if rush analysis is required. A rush charge day begins no later than 11:00 A.M. otherwise 8:00 A.M. the following morning. Rush fees range from 25%-100% of the analysis cost, depending on the turn around time requirement. Please call for accurate pricing.
The sponsor will provide the standards required for quoted projects, or if purchased by NPA Laboratories the cost of the standards may be billed to the customer.
All samples submitted to the lab must be accompanied with the provided chain of custody form; otherwise samples will not be processed. Turn-around times are subject to change based on type of test required and time of day that samples are received. NPA Laboratories reserves the right to refuse to accept any samples upon NPA Laboratories’ personal and professional discretion.
Upon reporting of analytical results, samples are retained in NPA Laboratories’ storage facilities as follows:
Perishables 2 Weeks
All Others 30 Days
NPA Laboratories must be notified in writing if samples are to be held for periods longer than those indicated, whereas, a storage fee will apply. If no notification is received NPA Laboratories will dispose of the samples accordingly. Customer agrees to pay for any special disposal handling fees incurred.
All reports are issued on a clear and concise Report of Laboratory Analysis. Custom reports can also be generated to meet special client requirements. There is a 35$ fee for provision of all raw data, including notebook pages and any chromatograms. The reports are retained for a period of five (5) years after which the records are destroyed. If additional copies of reports are requested during the retention period a $35.00 fee will apply for each set.
A list of NPA Laboratories test prices is provided to the customers upon request. Due to the difference in sample preparation time for different products NPA Laboratories reserves the right to set pricing accordingly. Test prices are generated through quotes. All quotes are valid for the period stated on quote, and become null and void after said period. For more common/usury tests, prices are subject to change without notice. Laboratory minimum fee is US $75.00
Returned Check Fee
A US $25.00 returned check fee would be assessed on all checks that are returned.
All test methods are carried out according to the official protocols, including, but not limited to USP, AHP, FCC, AOAC, CFR, FDA/BAM, and AOCS, or customer provided procedures. Published compendia methods are assumed valid and will be followed as is. If a non-validated method is used for analysis of a product NPA Laboratories is not responsible in any way for the accuracy of test results. Validation of a method for analysis of a product is the responsibility of the sponsor and is available through NPA Laboratories.